“Othos Telecom unified all our branches under a single Cloud PBX, giving us full control, seamless internal communication, and stellar support whenever we need it.”
Case Study: How Supra Health Streamlined Communications Across Multiple Branches
The Challenge
Supra Health, with branches spread across Cape Town, Durban, Johannesburg, and Bloemfontein, faced a complex communications problem. Each branch used different PBX systems, leaving the IT team with no centralized view or control.
Requesting changes or updates was a cumbersome process — every issue required dealing with multiple vendors, many of whom provided poor support. Call quality issues were frequent, internal communication between branches was inconsistent, and the overall cost of maintaining separate systems across several vendors was very high.
It was clear that Supra Health needed a unified, manageable, and cost-effective solution.
Our Solution
Othos Telecom implemented a centralized Cloud PBX system, bringing all branches under one unified platform while keeping dedicated billing per company entity.
Key features of the solution included:
Internal Free Calls: All branches and remote workers communicate internally without additional cost.
Branch & Department DID Numbers: Calls are routed intelligently based on branch and department.
Smart IVRs: Calls are automatically directed to the correct department or user, improving response times.
Call Recording & Voicemail-to-Email: Enhancing compliance and follow-up.
Multiple Outbound Routes: Branches and departments can manage outbound calls efficiently.
The system integrates a mix of hardware and apps:
Local offices use desktop SIP phones, desktop apps, and conference phones.
Remote workers use mobile apps and desktop apps, ensuring consistent connectivity from anywhere.
The Impact
Since migrating to a centralized Othos PBX system, Supra Health has seen:
Simplified IT Management: The national IT team now manages all branches from a single portal, eliminating vendor juggling.
Improved Call Quality & Reliability: Standardized setup and maintenance across all locations.
Cost Savings: Consolidation under one system significantly reduced recurring PBX costs.
Enhanced Internal Communication: Free calls between branches and remote workers streamline collaboration.
Professional Customer Experience: IVRs and smart routing ensure calls reach the right department quickly.
Stellar Support: Our dedicated support team ensures any issues are resolved promptly, keeping operations smooth and employees confident in the system.
Setup Overview
Branches: Cape Town, Durban, Johannesburg, Bloemfontein
Devices: Desktop SIP phones, desktop apps, conference phones, mobile apps for remote workers
Features: IVRs, multiple DIDs, call recording, voicemail-to-email, multiple outbound routes
Conclusion:
By unifying Supra Health’s communications under a single Cloud PBX, Othos Telecom delivered a solution that is scalable, manageable, cost-effective, and reliable. The IT team now has complete visibility and control, employees enjoy seamless internal and external communication, and the company can focus on providing quality healthcare rather than managing fragmented phone systems — all backed by our stellar support team.
Case Study: How Supra Health Streamlined Communications Across Multiple Branches
The Challenge
Supra Health, with branches spread across Cape Town, Durban, Johannesburg, and Bloemfontein, faced a complex communications problem. Each branch used different PBX systems, leaving the IT team with no centralized view or control.
Requesting changes or updates was a cumbersome process — every issue required dealing with multiple vendors, many of whom provided poor support. Call quality issues were frequent, internal communication between branches was inconsistent, and the overall cost of maintaining separate systems across several vendors was very high.
It was clear that Supra Health needed a unified, manageable, and cost-effective solution.
Our Solution
Othos Telecom implemented a centralized Cloud PBX system, bringing all branches under one unified platform while keeping dedicated billing per company entity.
Key features of the solution included:
Internal Free Calls: All branches and remote workers communicate internally without additional cost.
Branch & Department DID Numbers: Calls are routed intelligently based on branch and department.
Smart IVRs: Calls are automatically directed to the correct department or user, improving response times.
Call Recording & Voicemail-to-Email: Enhancing compliance and follow-up.
Multiple Outbound Routes: Branches and departments can manage outbound calls efficiently.
The system integrates a mix of hardware and apps:
Local offices use desktop SIP phones, desktop apps, and conference phones.
Remote workers use mobile apps and desktop apps, ensuring consistent connectivity from anywhere.
The Impact
Since migrating to a centralized Othos PBX system, Supra Health has seen:
Simplified IT Management: The national IT team now manages all branches from a single portal, eliminating vendor juggling.
Improved Call Quality & Reliability: Standardized setup and maintenance across all locations.
Cost Savings: Consolidation under one system significantly reduced recurring PBX costs.
Enhanced Internal Communication: Free calls between branches and remote workers streamline collaboration.
Professional Customer Experience: IVRs and smart routing ensure calls reach the right department quickly.
Stellar Support: Our dedicated support team ensures any issues are resolved promptly, keeping operations smooth and employees confident in the system.
Setup Overview
Branches: Cape Town, Durban, Johannesburg, Bloemfontein
Devices: Desktop SIP phones, desktop apps, conference phones, mobile apps for remote workers
Features: IVRs, multiple DIDs, call recording, voicemail-to-email, multiple outbound routes
Conclusion:
By unifying Supra Health’s communications under a single Cloud PBX, Othos Telecom delivered a solution that is scalable, manageable, cost-effective, and reliable. The IT team now has complete visibility and control, employees enjoy seamless internal and external communication, and the company can focus on providing quality healthcare rather than managing fragmented phone systems — all backed by our stellar support team.
Case Study: How Supra Health Streamlined Communications Across Multiple Branches
The Challenge
Supra Health, with branches spread across Cape Town, Durban, Johannesburg, and Bloemfontein, faced a complex communications problem. Each branch used different PBX systems, leaving the IT team with no centralized view or control.
Requesting changes or updates was a cumbersome process — every issue required dealing with multiple vendors, many of whom provided poor support. Call quality issues were frequent, internal communication between branches was inconsistent, and the overall cost of maintaining separate systems across several vendors was very high.
It was clear that Supra Health needed a unified, manageable, and cost-effective solution.
Our Solution
Othos Telecom implemented a centralized Cloud PBX system, bringing all branches under one unified platform while keeping dedicated billing per company entity.
Key features of the solution included:
Internal Free Calls: All branches and remote workers communicate internally without additional cost.
Branch & Department DID Numbers: Calls are routed intelligently based on branch and department.
Smart IVRs: Calls are automatically directed to the correct department or user, improving response times.
Call Recording & Voicemail-to-Email: Enhancing compliance and follow-up.
Multiple Outbound Routes: Branches and departments can manage outbound calls efficiently.
The system integrates a mix of hardware and apps:
Local offices use desktop SIP phones, desktop apps, and conference phones.
Remote workers use mobile apps and desktop apps, ensuring consistent connectivity from anywhere.
The Impact
Since migrating to a centralized Othos PBX system, Supra Health has seen:
Simplified IT Management: The national IT team now manages all branches from a single portal, eliminating vendor juggling.
Improved Call Quality & Reliability: Standardized setup and maintenance across all locations.
Cost Savings: Consolidation under one system significantly reduced recurring PBX costs.
Enhanced Internal Communication: Free calls between branches and remote workers streamline collaboration.
Professional Customer Experience: IVRs and smart routing ensure calls reach the right department quickly.
Stellar Support: Our dedicated support team ensures any issues are resolved promptly, keeping operations smooth and employees confident in the system.
Setup Overview
Branches: Cape Town, Durban, Johannesburg, Bloemfontein
Devices: Desktop SIP phones, desktop apps, conference phones, mobile apps for remote workers
Features: IVRs, multiple DIDs, call recording, voicemail-to-email, multiple outbound routes
Conclusion:
By unifying Supra Health’s communications under a single Cloud PBX, Othos Telecom delivered a solution that is scalable, manageable, cost-effective, and reliable. The IT team now has complete visibility and control, employees enjoy seamless internal and external communication, and the company can focus on providing quality healthcare rather than managing fragmented phone systems — all backed by our stellar support team.
Case Study: How Supra Health Streamlined Communications Across Multiple Branches
The Challenge
Supra Health, with branches spread across Cape Town, Durban, Johannesburg, and Bloemfontein, faced a complex communications problem. Each branch used different PBX systems, leaving the IT team with no centralized view or control.
Requesting changes or updates was a cumbersome process — every issue required dealing with multiple vendors, many of whom provided poor support. Call quality issues were frequent, internal communication between branches was inconsistent, and the overall cost of maintaining separate systems across several vendors was very high.
It was clear that Supra Health needed a unified, manageable, and cost-effective solution.
Our Solution
Othos Telecom implemented a centralized Cloud PBX system, bringing all branches under one unified platform while keeping dedicated billing per company entity.
Key features of the solution included:
Internal Free Calls: All branches and remote workers communicate internally without additional cost.
Branch & Department DID Numbers: Calls are routed intelligently based on branch and department.
Smart IVRs: Calls are automatically directed to the correct department or user, improving response times.
Call Recording & Voicemail-to-Email: Enhancing compliance and follow-up.
Multiple Outbound Routes: Branches and departments can manage outbound calls efficiently.
The system integrates a mix of hardware and apps:
Local offices use desktop SIP phones, desktop apps, and conference phones.
Remote workers use mobile apps and desktop apps, ensuring consistent connectivity from anywhere.
The Impact
Since migrating to a centralized Othos PBX system, Supra Health has seen:
Simplified IT Management: The national IT team now manages all branches from a single portal, eliminating vendor juggling.
Improved Call Quality & Reliability: Standardized setup and maintenance across all locations.
Cost Savings: Consolidation under one system significantly reduced recurring PBX costs.
Enhanced Internal Communication: Free calls between branches and remote workers streamline collaboration.
Professional Customer Experience: IVRs and smart routing ensure calls reach the right department quickly.
Stellar Support: Our dedicated support team ensures any issues are resolved promptly, keeping operations smooth and employees confident in the system.
Setup Overview
Branches: Cape Town, Durban, Johannesburg, Bloemfontein
Devices: Desktop SIP phones, desktop apps, conference phones, mobile apps for remote workers
Features: IVRs, multiple DIDs, call recording, voicemail-to-email, multiple outbound routes
Conclusion:
By unifying Supra Health’s communications under a single Cloud PBX, Othos Telecom delivered a solution that is scalable, manageable, cost-effective, and reliable. The IT team now has complete visibility and control, employees enjoy seamless internal and external communication, and the company can focus on providing quality healthcare rather than managing fragmented phone systems — all backed by our stellar support team.
