AUTO-ATTENDANT & IVR

Route every call to the right person, automatically

Route every call to the right person, automatically

Give your business a professional voice from day one. Othos Auto-Attendant greets callers 24/7, handles your IVR menus, ring groups, queues and after-hours routing — all without a receptionis

Give your business a professional voice from day one. Othos Auto-Attendant greets callers 24/7, handles your IVR menus, ring groups, queues and after-hours routing — all without a receptionis

BOOK A DEMO

View pricing

IVR Menu ● Active
🔊
Greeting message "Thank you for calling Othos Telecom. Please choose from the following options…"
1
Sales → Ring group · 3 agents
2
Support → Queue · 2 waiting
3
Accounts → Extension 104
0
Speak to receptionist → Extension 100
🌙 After-hours routing active · Mon–Fri 08:00–17:00
Recent Recordings ● Live
Sales — Mike Inbound 4:32
Support — Liz Outbound 2:18
Accounts — Jan Inbound 7:04

Stored securely in the cloud · Accessible anywhere

Already chosen by SA Leaders

  • Steenberg Farm client logo.
  • RocoMamas client logo.
  • Rawson client logo.
  • Hello Petter client logo.
  • Motus automotive client logo.
  • Cash Crusader client logo.
  • Plantronics technology client logo.

Already chosen by SA Leaders

  • Steenberg Farm client logo.
  • RocoMamas client logo.
  • Rawson client logo.
  • Hello Petter client logo.
  • Motus automotive client logo.
  • Cash Crusader client logo.
  • Plantronics technology client logo.

Already chosen by SA Leaders

  • Steenberg Farm client logo.
  • RocoMamas client logo.
  • Rawson client logo.
  • Hello Petter client logo.
  • Motus automotive client logo.
  • Cash Crusader client logo.
  • Plantronics technology client logo.

24/7

Answers every call — even after hours, weekends and holidays

Zero

Calls missed due to no receptionist available

Multi

Level menus — build as many layers as your business needs

Live

Changes apply instantly — update your menu anytime from the dashboard

WHAT IS IT

Your business's first impression, handled automatically

An Auto-Attendant — also called an IVR (Interactive Voice Response) — is the automated system that answers your calls and routes them to the right department or person. It's the "press 1 for sales, press 2 for support" experience your customers already expect.

With Othos, your Auto-Attendant is fully cloud-based and configured from your dashboard in minutes. No engineer needed, no expensive hardware, no downtime during changes. Build complex multi-level menus, set different greetings for different times of day, and route calls based on your exact business rules.

It works while you sleep — handling calls at 2am the same way it does at 2pm.

TRY FOR FREE

24/7

Answers every call — even after hours, weekends and holidays

Zero

stored securely — accessible from any device, any location

Multi

Level menus — build as many layers as your business needs

Live

Changes apply instantly — update your menu anytime from the dashboard

WHAT IS IT

Your business's first impression, handled automatically

An Auto-Attendant — also called an IVR (Interactive Voice Response) — is the automated system that answers your calls and routes them to the right department or person. It's the "press 1 for sales, press 2 for support" experience your customers already expect.

With Othos, your Auto-Attendant is fully cloud-based and configured from your dashboard in minutes. No engineer needed, no expensive hardware, no downtime during changes. Build complex multi-level menus, set different greetings for different times of day, and route calls based on your exact business rules.

It works while you sleep — handling calls at 2am the same way it does at 2pm.

TRY FOR FREE

24/7

Answers every call — even after hours, weekends and holidays

Multi

Level menus — build as many layers as your business needs

WHAT IS IT

Your business's first impression, handled automatically

An Auto-Attendant — also called an IVR (Interactive Voice Response) — is the automated system that answers your calls and routes them to the right department or person. It's the "press 1 for sales, press 2 for support" experience your customers already expect.

With Othos, your Auto-Attendant is fully cloud-based and configured from your dashboard in minutes. No engineer needed, no expensive hardware, no downtime during changes. Build complex multi-level menus, set different greetings for different times of day, and route calls based on your exact business rules.

It works while you sleep — handling calls at 2am the same way it does at 2pm.

TRY FOR FREE

Zero

Calls missed due to no receptionist available

Live

Changes apply instantly — update your menu anytime from the dashboard

BENEFITS

Everything your call routing needs in one place

From a single-office SME to a multi-branch enterprise, Othos Auto-Attendant scales to your exact structure.

Professional first impression

Every caller is greeted professionally the moment the call connects — whether you have 2 staff or 200. No more calls going to a personal mobile or ringing out.

Multi-level IVR menus

Build menus with as many levels as your business requires. Callers can press 1 for Sales, then 1 again for New Business or 2 for Existing Clients — as deep as you need.

Route to mobile & remote staff

IVR options can route to desk phones, softphones, mobile apps or even external numbers. Your remote staff are part of the same system as if they were in the office.

Ring groups & queues

Ring all agents simultaneously or in sequence. Queue callers with on-hold music when your team is busy — no call is lost, no customer left wondering if anyone will answer.

Fully customisable greetings

Upload your own professional voice recordings or use text-to-speech. Set different greetings for different numbers, departments, or times of day — all from your dashboard.

Time-based routing
Time-based routing

Set business hours, after-hours and holiday schedules. Calls during office hours route to your team — outside hours they go to voicemail, a mobile, or a custom message.

Set business hours, after-hours and holiday schedules. Calls during office hours route to your team — outside hours they go to voicemail, a mobile, or a custom message.


TRY FOR FREE

TRY FOR FREE

HOW IT WORKS

From incoming call to the right person in seconds

Every call your business receives follows a path you define. Here's how Othos routes it.

Call comes in on your business number

A customer dials your Othos number — local landline, 0800 toll-free, or any number you've ported. The call hits your PBX in the cloud instantly.

Call comes in on your business number

A customer dials your Othos number — local landline, 0800 toll-free, or any number you've ported. The call hits your PBX in the cloud instantly.

Auto-Attendant greets the caller

Your custom greeting plays immediately — your company name, a professional message, and your menu options. No ringing out, no voicemail, no confusion.

Auto-Attendant greets the caller

Your custom greeting plays immediately — your company name, a professional message, and your menu options. No ringing out, no voicemail, no confusion.

Caller selects their destination

They press a key — or stay on the line for your default route. The IVR can handle multiple levels, letting callers narrow down exactly who they need.

Caller selects their destination

They press a key — or stay on the line for your default route. The IVR can handle multiple levels, letting callers narrow down exactly who they need.

Call routes to the right team or person

The call is sent to the ring group, queue, extension, mobile, or voicemail you've configured — based on the time of day, the number dialled, and the option selected.

Call routes to the right team or person

The call is sent to the ring group, queue, extension, mobile, or voicemail you've configured — based on the time of day, the number dialled, and the option selected.

Full visibility in your dashboard

Every call is logged — which IVR path was taken, wait time, which agent answered, and how long the call lasted. Adjust your routing anytime based on the data.

Full visibility in your dashboard

Every call is logged — which IVR path was taken, wait time, which agent answered, and how long the call lasted. Adjust your routing anytime based on the data.

USE CASES

Which businesses need an Auto-Attendant most?

If you receive more than 10 calls a day, an Auto-Attendant will save your team time and improve every caller's experience.

Multi-department businesses
Multi-department businesses

Sales, support, accounts, HR — route each caller to the right team immediately without a receptionist manually transferring every call.

Multi-branch operations
Multi-branch operations

One number, multiple locations. Route callers to their nearest branch, or to a centralised team — using a single IVR menu that covers your whole business.


One number, multiple locations. Route callers to their nearest branch, or to a centralised team — using a single IVR menu that covers your whole business.


Small businesses without a receptionist
Small businesses without a receptionist

An Auto-Attendant makes a 3-person team sound like a 30-person company. Callers get a professional greeting and routing experience from day one.

Businesses with after-hours calls
Businesses with after-hours calls

Configure after-hours routing so calls outside business hours go to voicemail-to-email, an on-call mobile, or a custom message — never just ringing out.

Contact centres & support teams
Contact centres & support teams

Queue management, agent ring groups and priority routing ensure no customer waits unnecessarily and the right agent handles each type of query.

Businesses with high call volumes
Businesses with high call volumes

Reduce the burden on your front desk by letting callers self-select their destination. Free up your team for conversations that actually need a human.

WHAT'S INCLUDED

Everything in one Auto-Attendant system

No add-ons, no upsells. All of these are standard features inside your Othos Cloud PBX plan.

Multi-level IVR menus — unlimited depth
Ring groups — ring all or hunt in sequence
Call queues with custom on-hold music
Time conditions — business hours & after-hours routing
Holiday schedules — set in advance, applies automatically
Custom greetings — upload audio or use text-to-speech
Route to extensions, mobiles or external numbers
Voicemail fallback with voicemail-to-email delivery

Want us to set up your IVR for you?

Want us to set up your IVR
for you?

Our SA-based support team configures your Auto-Attendant as part of your onboarding. Just tell us how your business works — we handle the rest.

TALK TO AN EXPERT

FAQ

Auto-Attendant questions answered

Auto-Attendant questions answered

Couldn’t find what you were looking for?
write to us at

support@othostelecom.co.za

What is the difference between an Auto-Attendant and an IVR?

They are often used interchangeably. Technically, an Auto-Attendant answers and routes calls using a menu, while an IVR (Interactive Voice Response) can also collect input and integrate with databases. In the Othos system, your Auto-Attendant includes full IVR capabilities — menus, input collection, conditional routing and more.

What is the difference between an Auto-Attendant and an IVR?
Do I need technical knowledge to set up the IVR menu?
Can I have different greetings for different times of day?
What happens to calls that come in after hours?
Can I have multiple Auto-Attendants for different numbers?
How quickly can I make changes to my IVR menu?

Give every caller a professional experience

Give every caller a professional experience

Auto-Attendant is included in every Othos Cloud PBX plan. Get set up today — our team configures it for you.

Auto-Attendant is included in every Othos Cloud PBX plan. Get set up today — our team configures
it for you.

BOOK A DEMO

View pricing