RING GROUPS
RING STRATEGIES
Choose how your calls are distributed
Every Ring Group on Othos can use a different strategy — pick whichever matches your team's working style.
BENEFITS
What Ring Groups do for your business
The right call routing strategy reduces missed calls, improves response times and makes your team more efficient.
No more missed calls
When a call rings multiple agents at once, the chance of it being missed drops to near zero. Someone is almost always available — and the first to answer takes the call.
Route by department
Create separate ring groups for Sales, Support, Accounts and any other department. Each group rings independently — callers always reach the right team without manual transferring.
Overflow & fallback routing
If no agent answers within your timeout period, calls overflow automatically — to voicemail, another group, a mobile number, or a custom message. No call ever just rings out.
Time-based routing
Ring groups work hand-in-hand with time conditions. Business hours calls go to the full team — after-hours calls route to an on-call agent, voicemail, or a custom message automatically.
Instant configuration
Add or remove agents from a group in seconds from your dashboard. Temporary cover, staff changes, holiday periods — update your ring groups live without any downtime or technical help.
Queue with music on hold
When all agents are busy, callers wait in a queue with custom on-hold music or messages. They hear their position and estimated wait time — instead of ringing out or getting a busy tone.
USE CASES
Who uses Ring Groups most?
Any business with more than one person answering calls will benefit — but these teams see the biggest impact.
Inbound sales calls ring the whole sales team simultaneously. The fastest to answer gets the lead. No more hot prospects ringing out while one rep is on a call.
Create a single inbound number that rings agents across multiple locations simultaneously. Whichever branch answers first takes the call — callers always reach someone.
Build a dedicated after-hours ring group with only your on-call agents. Time conditions automatically switch routing to this group outside business hours.
Ring multiple reception extensions so that when the primary receptionist is occupied, the call automatically falls to the next available person without the caller waiting.
Ring groups include mobile app and desktop app users — so remote workers are part of the same ring group as office staff and share the same call load.
WHAT'S INCLUDED
Everything in your Ring Group setup
Included as standard in every Othos Cloud PBX plan — unlimited ring groups, no extra cost.
Unlimited ring groups per account
Ring all, hunt, round robin and fixed order strategies
Configurable ring timeout per group
Overflow routing — voicemail, another group or mobile
Call queues with custom on-hold music
Queue position announcements for callers
Time condition integration — switch groups by schedule
Works with desk phones, mobile app and desktop app
Agent presence — skip busy agents automatically
Live reporting — calls answered, missed, queue depth
FAQ
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