NUMBER PORTING

Switch to Othos and keep your existing number

You've built recognition around your business number — don't lose it when you switch to VoIP. Othos handles the full porting process from your current provider, with zero downtime and no disruption to your business.

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Number Porting ● Port in progress

📞

Porting from Telkom

021 555 0100

Existing business number · Keeps working throughout

✓

Port request submitted Done

✓

Verified with current provider Done

Number transfer processing In progress

Live on Othos Cloud PBX Pending

Number Porting ● Port in progress

📞

Porting from Telkom

021 555 0100

Existing business number · Keeps working throughout

✓

Port request submitted Done

✓

Verified with current provider Done

Number transfer processing In progress

Live on Othos Cloud PBX Pending

Already chosen by SA Leaders

Downtime — your number stays active throughout the port

Local numbers, 0800 toll-free and geographic numbers all supported

Support

Porting assistance — our team handles the process for you

Full

PBX features available from day one — no transition period

WHAT IS IT

Your number, your brand — moved to the cloud

Number porting is the process of transferring your existing phone number from your current provider to Othos. Whether you're on Telkom or another VoIP provider, your number can be moved to the Othos Cloud PBX — and your clients will never notice the difference.

Your number stays active throughout the entire process. There is no period where calls are missed or diverted. On the day the port completes, calls simply start arriving through your new Othos system — with all your ring groups, IVR, time conditions and features already in place.

Othos handles the porting process end to end. You submit your details, we handle the paperwork with your current provider, and we keep you updated throughout.

TRY FOR FREE

Downtime — your number stays active throughout the port

Local numbers, 0800 toll-free and geographic numbers all supported

Support

Porting assistance — our team handles the process for you

Full

PBX features available from day one — no transition period

WHAT IS IT

Your number, your brand — moved to the cloud

Othos handles the porting process end to end. You submit your details, we handle the paperwork with your current provider, and we keep you updated throughout.

TRY FOR FREE

Downtime — your number stays active throughout the port

Support

Porting assistance — our team handles the process for you

WHAT IS IT

Your number, your brand — moved to the cloud

Othos handles the porting process end to end. You submit your details, we handle the paperwork with your current provider, and we keep you updated throughout.

TRY FOR FREE

Local numbers, 0800 toll-free and geographic numbers all supported

Full

PBX features available from day one — no transition period

BENEFITS

Why keeping your number matters

Changing your business number is more disruptive than most people realise. Number porting removes that barrier entirely.

No disruption to your business

Your number keeps working on your old system right up until the moment the port completes. No gaps, no missed calls, no forwarding workarounds — a seamless cutover.

Protect your brand equity

Your business number is on your website, business cards, signage, invoices and in your clients' contact lists. Changing it means reprinting everything and losing years of recognition.

Move from any provider

Porting from Telkom, another VoIP provider or any ICASA-licensed operator. If you have a South African geographic or non-geographic business number, it can be ported to Othos.

Port multiple numbers at once

Moving a multi-branch business? Port all your numbers at once — each one can be assigned to its own ring group, IVR or extension on your new Othos Cloud PBX from day one.

Keep your Telkom landline number

South African businesses worried about leaving Telkom often stay longer than they should just to keep their number. Porting solves this — bring your 021, 011 or 031 number with you.

We handle the paperwork

Porting involves submitting forms to your current provider through the ICASA-regulated porting process. Our team handles every step — you just provide your details and we do the rest.

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HOW IT WORKS

From your current provider to Othos in 4 steps

The porting process is straightforward. Here's what happens from the moment you request a port.

Request your port

Contact our team and let us know which number or numbers you'd like to port. We'll send you a short form to collect your current provider details, account number and the number to be transferred.

Request your port

Contact our team and let us know which number or numbers you'd like to port. We'll send you a short form to collect your current provider details, account number and the number to be transferred.

We submit the request

Othos handles the porting request with your current provider through the official ICASA Number Portability process. Your current number continues to work normally throughout this stage — nothing changes for your callers.

We submit the request

Number transfers on the agreed date

Once the port is approved, we agree on a transfer date. On that date, your number switches over to your Othos Cloud PBX. The cutover typically happens overnight or early morning to minimise any possible disruption.

Number transfers on the agreed date

Full PBX features from day one

From the moment your number is live on Othos, it has access to your full Cloud PBX setup — ring groups, IVR, time conditions, call recording, voicemail to email, mobile app — everything configured and ready.

Full PBX features from day one

USE CASES

Who ports their number to Othos?

Anyone switching to VoIP who doesn't want to lose their existing business number — which is most businesses.

WHAT'S INCLUDED

Everything in your number porting process

Othos handles the porting process as part of your onboarding — included with your Cloud PBX plan at no extra cost.

Port from any SA provider — Telkom and VoIP providers

Local geographic numbers (021, 011, 031 etc.)

0800 toll-free numbers

086 non-geographic numbers

Multiple numbers ported simultaneously

Zero downtime during transfer

Othos handles all paperwork and provider communication

Full PBX features active from day one

Progress updates throughout the process

SA-based support team managing your port

Ready to bring your number to Othos?

Contact our team and we'll kick off the porting process — it's included with your Cloud PBX plan and our team handles everything from start to finish.

START PORTING

FAQ

Number porting questions answered

Couldn’t find what you were looking for?
write to us at

support@othostelecom.co.za

Will my number stop working while it's being ported?

No. Your number continues to work on your current provider's system throughout the entire porting process. There is no period of downtime. On the date the port completes, calls switch over to your Othos system — your callers experience no interruption.

Will my number stop working while it's being ported?

How long does number porting take in South Africa?

Can I port my Telkom landline number to Othos?

Can my current provider deny the porting?

I have a rental agreement for my phones or current PBX — can I still port my number?

Can I port multiple numbers at the same time?

What information do I need to provide to start a port?

Bring your business number to the cloud

Number porting is included with every Othos Cloud PBX plan. Our team handles the entire process — no downtime, no hassle.

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