Most SA estate agencies are losing business to the wrong phone system
If any of these sound familiar, your current setup is costing you commissions — every single day.
Business number stays with the agency
When an agent leaves, your number and client call history stays with you — not on their personal mobile.
Every agent reachable from any location
Show houses, client viewings, OTPs, site meetings — agents answer professionally from wherever they are.
All branches on one system
Transfers between branches, shared IVR, shared reporting — one dashboard for your whole operation.
Every client conversation recorded and stored
POPIA compliant and searchable by agent or date. When an OTP dispute arises, you pull the recording in seconds.
FEATURES FOR ESTATE AGENTS
Every feature your agency needs — nothing you don't
Built around how SA estate agents actually work — always mobile, often between properties, managing multiple clients and listings simultaneously.
Mobile app — answer from any show house
Every agent's iPhone or Android becomes a full business extension. Calls ring on their phone wherever they are — show house, viewing, coffee meeting — and clients see your agency number, not a personal mobile.
Ring groups — first available agent takes the call
A property inquiry calls your main line. Ring groups ring all available agents simultaneously — whoever answers first handles the lead. No inquiry sits unanswered because one agent was busy.
Call recording — every conversation documented
Record all client calls — OTP discussions, mandate negotiations, price feedback. POPIA-compliant storage, searchable by agent or date. Essential for dispute resolution and agent training.
IVR — route callers to the right department
"Press 1 for residential sales, 2 for rentals, 3 for commercial." Your auto-attendant handles the routing so every caller reaches the right team without the receptionist manually transferring each call.
Time conditions — after-hours handled automatically
Show day on Saturday? After-hours calls route to an on-call agent's mobile, a custom message or voicemail-to-email. Time conditions switch automatically — no one needs to remember to change anything.
Call analytics — know which listings drive calls
See which numbers get the most calls, when your peak inquiry times are, which agents answer the most and least. Real data to improve your marketing spend and agent accountability.
REAL ESTATE SCENARIOS
How Othos works in your agency day-to-day
These are the exact situations SA estate agents face — and how Othos handles each one automatically.
TYPES OF AGENCIES WE SERVE
From boutique agencies to national franchise networks
Any agency that relies on phone communication to generate and close business will benefit — which is every estate agency in South Africa.
GETTING STARTED
Your whole agency live in one business day
No engineer visits. No hardware to install. Our team handles everything — from your first call to every agent being live on the system.
WHY OTHOS
How Othos compares to what most agencies use today
Most SA agencies are still on Telkom landlines, basic mobile plans or legacy PBX hardware. Here's why that's costing you business.
WHAT'S INCLUDED
Everything your estate agency needs in one plan
One monthly fee per agent. No setup costs, no hardware, no hidden extras. Everything included from day one.
Mobile app — iOS & Android for every agent
Business number on every outbound call
Ring groups — Sales, Rentals, Commercial
IVR auto-attendant — route by department
Call recording — POPIA compliant, cloud stored
Voicemail to email — never miss a message
Time conditions — show day, after-hours, weekends
Call queues — manage peak inquiry periods
Multi-branch — all offices on one system
CRM integration — HubSpot, Salesforce, Zoho
Number porting — keep your existing number
SA-based support team — not a call centre
WHAT BUSINESSES SAY ABOUT OTHOS
SA businesses that made the switch — and never looked back
FAQ
Couldn’t find what you were looking for?
write to us at
Can agents answer agency calls from a show house on weekends?
Yes — this is exactly what the Othos mobile app is built for. Agents download the app on their iPhone or Android, and calls to the agency number ring on their phone wherever they are. They answer at the show house, still showing your agency caller ID. No personal number shared, no call missed.
Does call recording comply with POPIA for estate agencies?
Yes. Othos call recording is stored securely in the cloud with access controls. As with all POPIA-regulated activities, your agency is responsible for notifying clients that calls are recorded — typically done via your IVR greeting ("calls may be recorded for quality purposes"). Recordings are searchable, downloadable and stored with appropriate access restrictions. Our team can advise on best practices during onboarding.
Can I set up separate ring groups for Sales and Rentals?
Yes. You can create unlimited ring groups — one for residential sales agents, one for the rentals team, one for commercial agents, one for property management. Your IVR routes callers to the right group based on what they select. Each group can have its own ring strategy — ring all simultaneously, hunt sequentially, or round robin for even distribution.
We're a franchise with multiple branches — can all branches be on one system?
Yes. This is one of Othos's strongest use cases for the estate agency industry. All your franchise branches connect to the same Cloud PBX. Each branch has its own number and ring group, but transfers between branches work seamlessly, internal calls between any agents are always free, and the franchisor has visibility across all branches from a single dashboard. Rawson Properties runs on Othos.
How long does setup take for an estate agency?
Your full Cloud PBX is typically configured and live within one business day. Our team handles the setup — IVR menu, ring groups for each department, time conditions for after-hours and weekends, and agent extensions. Agents then download the app and log in. If you're porting an existing number from Telkom or another provider, that process runs in parallel and usually completes within 5–10 business days.
Every missed call is a potential commission lost. Othos makes sure every inquiry reaches an available agent — wherever they are. From R149/month.
EXPLORE OTHOS CLOUD PBX FEATURES
