TIME CONDITIONS

The right routing at the right time, automatically

Time Conditions let you route calls differently based on the time of day, day of the week, or public holidays — so your business phone system handles every situation without anyone lifting a finger.

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Time Conditions ● Business hours active

09:14

Currently routing

Sales Ring Group

Mon–Fri · 08:00–17:00

🌙

After hours

Mon–Fri · 17:00–08:00

→ Voicemail

📅

Weekends

Sat–Sun · All day

→ On-call mobile

🇿🇦

SA Public holidays

Set in advance · Auto-applies

→ Custom message

Time Conditions ● Business hours active

09:14

Currently routing

Sales Ring Group

Mon–Fri · 08:00–17:00

🌙

After hours

Mon–Fri · 17:00–08:00

→ Voicemail

📅

Weekends

Sat–Sun · All day

→ On-call mobile

🇿🇦

SA Public holidays

Set in advance · Auto-applies

→ Custom message

Already chosen by SA Leaders

Auto

Switches — no manual toggling at start or end of day

24/7

Coverage — your PBX always knows what to do with every call

Public holidays pre-loaded — schedule them in advance

Live

Changes — update your schedule instantly from your dashboard

WHAT IS IT

Your phone system that knows what time it is

A Time Condition is a rule that tells your Othos PBX to route calls differently based on when they arrive. During business hours, calls go to your team. After hours, they go to voicemail or an on-call mobile. On weekends, they go somewhere else entirely.

The switch happens automatically — no one needs to remember to turn anything on or off at the end of the day. Your phone system always behaves exactly as you've configured it, regardless of whether anyone is in the office.

Time Conditions work together with your Ring Groups, IVR menus and voicemail — you define the schedule once, and every part of your call routing follows it automatically.

TRY FOR FREE

Auto

Switches — no manual toggling at start or end of day

24/7

Coverage — your PBX always knows what to do with every call

Public holidays pre-loaded — schedule them in advance

Live

Changes — update your schedule instantly from your dashboard

WHAT IS IT

Your phone system that knows what time it is

Time Conditions work together with your Ring Groups, IVR menus and voicemail — you define the schedule once, and every part of your call routing follows it automatically.

TRY FOR FREE

Auto

Switches — no manual toggling at start or end of day

Public holidays pre-loaded — schedule them in advance

WHAT IS IT

Your phone system that knows what time it is

Time Conditions work together with your Ring Groups, IVR menus and voicemail — you define the schedule once, and every part of your call routing follows it automatically.

TRY FOR FREE

24/7

Coverage — your PBX always knows what to do with every call

Live

Changes — update your schedule instantly from your dashboard

BENEFITS

What Time Conditions do for your business

Once configured, your call routing runs itself — 24 hours a day, every day of the year.

No more forgotten switches

No one needs to remember to change the routing at close of business. Time Conditions switch automatically — your Friday afternoon call goes to the team, your Saturday morning one goes to voicemail. Every time.

Always-on professionalism

Callers outside business hours hear a professional message — not an unanswered ringing phone. You control exactly what they hear and where they're directed at every hour of the day.

Public holiday scheduling

Set your SA public holiday schedule in advance — Heritage Day, Human Rights Day, Christmas, all of them. The routing changes automatically on the day and reverts the next morning without a single manual step.

After-hours call capture

Route after-hours calls to voicemail-to-email so every message lands in your inbox. Or forward to an on-call mobile for urgent situations. No call goes unanswered — just handled differently.

Works with every feature

Time Conditions plug into your entire Othos setup — IVR menus, ring groups, voicemail, call queues. Different times of day can trigger completely different call flows for a seamless caller experience.

Instant updates, live changes

Need to close early? Update your time condition in the Othos dashboard and it takes effect immediately — no reboot, no downtime, no IT support needed. Changes live the moment you save them.

TRY FOR FREE

HOW IT WORKS

Set it once, let it run forever

Time Conditions run in the background automatically once configured. Here's how a typical setup works.

Define your business hours

In your Othos dashboard, set your working hours — for example, Monday to Friday, 08:00 to 17:00. You can have different hours per day if needed, like shorter hours on Fridays or a lunch break window.

Define your business hours

Set the destination for each time slot

Choose where calls go during each time period. Business hours → Sales ring group. After hours → Voicemail to email. Weekends → On-call mobile. Public holidays → Custom recorded message.

Set the destination for each time slot

Choose where calls go during each time period. Business hours → Sales ring group. After hours → Voicemail to email. Weekends → On-call mobile. Public holidays → Custom recorded message.

Schedule public holidays in advance

Add your SA public holidays for the year and assign a destination for each. The PBX applies the holiday routing automatically on the day — even if you're not in the office to do it manually.

Schedule public holidays in advance

Add your SA public holidays for the year and assign a destination for each. The PBX applies the holiday routing automatically on the day — even if you're not in the office to do it manually.

Connect to your IVR and ring groups

Link your Time Condition to your Auto-Attendant or ring group as the entry point for inbound calls. From that point on, every call is routed correctly based on when it arrives — fully automatically.

Connect to your IVR and ring groups

Update anytime in seconds

Closing early for a team event? Running a holiday weekend promotion? Change your routing from the dashboard in under a minute and it takes effect instantly, site-wide, with no technical help.

Update anytime in seconds

Closing early for a team event? Running a holiday weekend promotion? Change your routing from the dashboard in under a minute and it takes effect instantly, site-wide, with no technical help.

USE CASES

Who relies on Time Conditions most?

Any business with defined working hours — which is almost every business — will benefit from Time Conditions.

Businesses with fixed office hours

Set business hours once and forget about it. Your phones route correctly every day without anyone needing to remember to switch anything on or off at the start and end of each day.

After-hours emergency services

Plumbers, electricians, healthcare practices and security companies can route urgent after-hours calls to a specific on-call number while sending non-urgent calls to voicemail.

Multi-branch businesses

Different branches can have different time conditions — a Cape Town office and a Johannesburg office with different operating hours, each routing independently based on their own schedules.

Businesses with seasonal hours

Restaurants, retail and tourism businesses with different hours in high season vs low season can set up multiple time condition profiles and switch between them with a single click.

Remote & distributed teams

Teams spread across time zones or working flexible hours can have their Time Conditions reflect the actual availability of their team — routing calls only when someone is genuinely available to answer.

SA businesses with public holiday complexity

With 12 public holidays a year and occasional additional days, manually managing holiday routing is a burden. Set them all in January and your PBX handles every one automatically.

WHAT'S INCLUDED

Everything in your Time Conditions setup

Included as standard in every Othos Cloud PBX plan — no extra cost, no limits on the number of conditions.

Unlimited time conditions per account

Business hours routing — any hours, any days

After-hours routing to voicemail, mobile or message

Weekend and public holiday scheduling

Different rules per day of the week

Lunch break routing — separate mid-day window

Integrates with IVR, ring groups and voicemail

Custom greetings per time condition

Instant updates — changes apply immediately

No manual switching needed once configured

Want us to set up your time conditions?

Our SA-based support team configures your time conditions and holiday schedule as part of your Othos onboarding — just tell us your hours and we handle the rest.

TALK TO AN EXPERT

FAQ

Time Conditions questions answered

Couldn’t find what you were looking for?
write to us at

support@othostelecom.co.za

How many time conditions can I create?

You can create unlimited time conditions on your Othos Cloud PBX. Most businesses create one per number or department — for example, a business hours condition for the main line and a separate one for the support line with slightly different hours.

How many time conditions can I create?

Can I set different routing for different days of the week?

Yes. You can configure different rules per day — for example, Monday to Thursday 08:00–17:30, Friday 08:00–16:00, Saturday 09:00–13:00, and Sunday closed with all calls going to voicemail. Each day can have its own start time, end time and destination.

Can I schedule South African public holidays in advance?

Yes. You can add specific dates as holiday overrides and assign a custom routing destination for each one — a recorded message, voicemail, or emergency redirect. Set them all at the start of the year and the PBX applies the correct routing automatically on each date.

What happens if I need to close unexpectedly?

Log in to your Othos dashboard and update your time condition — changes take effect immediately with no restart or downtime. You can temporarily override your schedule for a specific day without changing your normal recurring rules, then revert just as easily.

Can I have a lunch break routing rule?

Yes. You can create a mid-day time window — for example, 13:00–14:00 — and route calls during that period to a specific queue, voicemail, or message. Some businesses use this to reduce queue pressure during lunch when fewer agents are available.

How do Time Conditions work with my Auto-Attendant?

Your Auto-Attendant uses Time Conditions as its first decision point. When a call arrives, the IVR checks the current time against your conditions and routes accordingly — business hours callers hear your full menu, after-hours callers hear your out-of-office message. The two features work together seamlessly.

Let your phone system run itself

Time Conditions are included with every Othos Cloud PBX plan. Set up in minutes — our team configures it for you.

BOOK A DEMO

View pricing

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