Most SA control rooms run on a phone system built for offices
If any of these sound familiar, your phones are putting response times and your reputation at risk.
No busy tones on the emergency line
Call queues hold callers and ring every available controller, so every call is answered in order, even when the whole shift is busy.
Every call on record
Calls are recorded and searchable by date, extension or number. When a client questions how a call was handled, you can play it back.
Officers on the company number
The Othos mobile app turns an officer’s phone into a business extension, with your company number as caller ID.
Live supervision for every shift
Supervisors can listen in to live calls, whisper to a controller or barge in to take over a difficult call.
FEATURES FOR SECURITY COMPANIES
Every feature your control room needs — nothing you don’t
Built around how SA security companies work: controllers on shifts, officers on patrol and clients who need an answer straight away.
Call recording — every call documented
Record inbound, outbound or both per extension, with an optional “this call may be recorded” announcement. Search by date, extension or duration and play calls back in the browser. Recordings are stored on SA-based infrastructure.
Call queues — no busy tones
When every controller is on a call, new callers wait in a queue instead of hearing a busy tone, and the next free controller takes the next call.
Mobile app — officers reachable in the field
Every officer’s iPhone or Android becomes a business extension. Controllers transfer client calls to the officer on site, and the company number shows when officers call out.
Web phone — calls from the control room desk
Controllers take calls in Google Chrome on Windows, Mac or Linux, see who is free before transferring, and move calls between the control room, office and field.
Time conditions — the office closes, the control room doesn’t
After hours, admin and sales calls go to voicemail-to-email or a message, while your emergency number keeps ringing the controllers on duty. Public holidays switch automatically.
Listen, whisper and barge-in
Supervisors can listen to live calls, coach a controller without the caller hearing, or join the call. Every call is logged with date, duration and who handled it.
SECURITY COMPANY SCENARIOS
How Othos works in your control room day-to-day
These are situations SA security companies deal with every week, and how Othos handles each one.
TYPES OF COMPANIES WE SERVE
From small response teams to multi-branch companies
Any security business that relies on the phone to take calls from clients and coordinate officers will benefit.
GETTING STARTED
From demo to live calls in three steps
No engineer visits and no on-site hardware. Our SA-based team handles the setup with you.
WHY OTHOS
How Othos compares to what most security companies use today
Many SA security companies still run on an on-site PBX or on officers’ personal cellphones. Here’s how they compare.
WHAT’S INCLUDED
Everything your security company needs in one system
No on-site PBX and no hardware to maintain. Talk to us about the right plan for your company.
Call recording — per extension, SA-hosted
Recording access controls and audit log
Call queues — no busy tones on the emergency line
Ring groups — per shift, team or branch
IVR auto-attendant — keep admin calls off the emergency line
Mobile app — iOS & Android for every officer
Web phone and desktop app for controllers
Listen, whisper and barge-in for supervisors
Time conditions — office hours and public holidays
Voicemail to email — every message in your inbox
Multi-branch — all control rooms on one system
Number porting — keep your existing numbers
WHAT BUSINESSES SAY ABOUT OTHOS
SA businesses that made the switch — and never looked back
FAQ
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Can we record every call to the control room?
Yes. You choose per extension whether to record all calls, only inbound or only outbound. Recordings are stored on SA-based infrastructure, access can be limited to the admins you choose, and an audit log shows who accessed which recording and when.
Can supervisors listen in on live calls?
Yes. Supervisors can listen to a live call, whisper to the controller without the caller hearing, or barge in to join the call. It's useful for training new controllers and helping on difficult calls.
Can reaction officers use the system on their own phones?
Yes. The Othos mobile app on iOS or Android turns an officer's phone into a business extension. Controllers can transfer calls to them, and your company number shows when they call clients.
Can we keep sales and admin calls off the emergency line?
Yes. You can give the control room its own number and send your main number through an IVR, so sales, accounts and new-client enquiries go to the office team. After hours, time conditions change that routing automatically.
Does Othos connect to our control room software?
Othos has native integrations with HubSpot, Salesforce and Zoho for screen pop, click-to-dial and automatic call logging. For other control room or monitoring software, the Othos REST API and webhooks let your developer or software vendor connect call data. We can talk through your software during the demo.
Call queues, call recording, live supervision and a mobile app for officers in the field, in one cloud phone system set up for you by our SA-based team.
EXPLORE OTHOS CLOUD PBX FEATURES
