Every missed patient call is a missed appointment — and lost revenue
If any of these sound familiar, your current phone setup is costing your practice patients, revenue and reputation.
No patient call ever goes unanswered
Ring groups and call queues ensure that when reception is busy, calls ring other available staff — or queue professionally with music on hold instead of going to voicemail.
Doctor reachable from anywhere in SA
Home visits, ward rounds, hospital consultations — the doctor answers on the Othos mobile app with the practice number showing. Patients don't know or care where the doctor is.
After-hours emergencies handled correctly
Time conditions route after-hours calls to an on-call doctor's mobile or a recorded emergency message — so urgent patients reach someone, and non-urgent calls are handled professionally.
FEATURES FOR MEDICAL PRACTICES
Every feature your practice needs — built around how doctors work
From busy Monday mornings to after-hours emergencies, POPIA compliance and locum coverage — Othos is built for the daily realities of running a South African medical practice.
Ring groups — no patient waits in silence
When reception is busy, calls automatically ring other available staff simultaneously. No busy tone, no voicemail, no lost appointment. The first available person answers and the patient is helped.
IVR — route patients to the right department
"Press 1 for Appointments, 2 for Medical Aid, 3 for Prescription Refills, 4 for Urgent." Reception handles fewer misdirected calls. Billing handles medical aid. Nurses handle refills. Everyone is more efficient.
Call queues — manage peak morning volumes
Monday 8am: every patient calls at once. Call queues hold patients with music on hold and position announcements. No patient gets a busy tone. No appointment is lost because the line was engaged.
Mobile app — doctor reachable anywhere in SA
Home visit, ward round, hospital consultation or a private procedure — the doctor answers on the Othos mobile app. Calls ring on their phone, the practice number shows as caller ID, and patient calls are recorded automatically.
Time conditions — after-hours handled professionally
After closing, calls route to an on-call doctor's mobile for emergencies, or a recorded message for non-urgent enquiries. No more patient calls hitting an empty office. No after-hours disturbance for non-emergencies.
Call recording — POPIA compliant patient communication
Record all patient calls securely in the cloud. POPIA-compliant storage with access controls. Searchable by date or staff member. Essential for resolving patient complaints and protecting the practice from disputes.
REAL PRACTICE SCENARIOS
How Othos works in your practice day-to-day
These are the exact situations South African medical practices face — and how Othos handles each one.
TYPES OF PRACTICES WE SERVE
From solo GP to multi-practice specialist group
Any medical practice that relies on phone communication with patients will benefit — which is every practice in South Africa.
WHY OTHOS
How Othos compares to what most SA practices are still using
Most South African medical practices are on Telkom landlines or basic setups with no patient call routing. Here's what that's costing you.
GETTING STARTED
Your practice live in one business day
No engineer visits. No hardware to install. Our SA-based team handles everything — from your first call to every staff member being live on the system.
WHAT'S INCLUDED
Everything your medical practice needs in one plan
One monthly fee per staff member. No setup costs, no hardware, no hidden extras. Everything below included from day one.
Call queues — no patient ever hears a busy tone
Mobile app — iOS & Android for doctors and staff
Ring groups — calls always reach an available staff member
IVR — Appointments, Medical Aid, Prescriptions, Emergencies
Time conditions — after-hours emergency routing
Call recording — POPIA compliant, cloud stored
Voicemail to email — never miss a patient message
Desktop softphone — Windows & Mac
Number porting — keep your existing practice number
Multi-location — all sites on one system
CRM integration — HubSpot, Salesforce, Zoho
SA-based support team — not a call centre
WHAT SA BUSINESSES SAY ABOUT OTHOS
SA businesses that made the switch — and never looked back
Real feedback from real South African businesses on Google.
FAQ
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Can the doctor take calls from a home visit or ward round?
Yes. The Othos mobile app on the doctor's iPhone or Android becomes a full practice extension. Calls route to the practice number and ring on the doctor's app wherever they are. They answer with the practice number showing as caller ID. The patient doesn't know the doctor is in the field — and the call is recorded just as it would be in the practice.
How do we handle after-hours emergency calls?
Time conditions automatically route calls differently after hours. Your IVR can present options — for example, "Press 1 for an emergency to be connected to our on-call doctor" and "Press 2 for a non-urgent query — we'll call you back during business hours." Urgent calls reach the on-call doctor's mobile. Non-urgent callers leave a voicemail that arrives as an email to reception. Both are handled professionally without anyone being disturbed unnecessarily.
How quickly can a locum doctor be added to the system?
A locum can be active on your Othos system in minutes. We create a new extension, the locum downloads the app on their own phone, logs in and is immediately reachable on the practice number. No hardware needed, no IT visit required. When the locum's engagement ends, their access is removed instantly from the dashboard.
Can I set up different routing for Appointments, Medical Aid and Emergencies?
Yes. Your IVR can have as many options as your practice needs — Appointments, Medical Aid, Prescription Refills, Specialist Referrals, Emergencies, specific doctor extensions. Each option routes to the right ring group or individual extension. Callers reach the right person first time, without being transferred manually by reception. We design the IVR structure with you during onboarding.
We have two consulting rooms in different suburbs — can they be on the same system?
Yes. All Othos extensions are part of the same Cloud PBX regardless of physical location. Patients call one practice number and your IVR routes them to the correct location automatically. Staff at each site can transfer calls to the other location instantly and free of charge. The doctor's mobile app works from both locations — and from anywhere else in SA.
Every missed call is a missed appointment. Othos ensures every patient reaches someone — from R149/month, live in one day.
EXPLORE OTHOS CLOUD PBX FEATURES
