Most SA franchise and retail networks are running on inconsistent phone systems that damage the brand
If any of these sound familiar, your current phone setup is costing your franchise network customers, consistency and control.
FEATURES FOR FRANCHISE BUSINESSES
Every feature your franchise or retail network needs — built for scale
From the first outlet to a national network — Othos is built around how SA franchise and retail businesses actually operate.
Multi-location on one system — free calls between all
Every franchise location is connected to the same Cloud PBX. Calls between any two locations — head office, warehouse, any branch — are always free. Staff transfer customers between branches instantly.
Head office dashboard — full network visibility
See call volumes, answer rates and call recordings from every franchise location in one dashboard. Know which locations are busy, which are missing calls, and which need attention — without visiting any of them.
IVR — consistent customer experience across every location
One professional greeting, one call routing structure, one brand experience — regardless of which franchise location the customer calls. Every caller is handled identically and professionally.
Mobile app — staff reachable anywhere on the brand number
Franchise managers and staff take business calls on their own mobile devices with the brand number showing. Works during deliveries, site visits and off-site meetings — always on-brand, never personal.
Call recording — protect the brand across every location
Record all customer calls at every franchise location automatically. Head office can review how customers are being spoken to, resolve complaints with recordings, and ensure brand standards are maintained.
Scales instantly — new location live in one day
Opening a new franchise? We add a new location to the system in hours. The franchisee's team downloads the app, logs in and is operational. No hardware, no engineer, no Telkom installation. Just live on day one.
REAL FRANCHISE & RETAIL SCENARIOS
How Othos works across your franchise or retail network day-to-day
These are the exact situations South African franchise and retail businesses face — and how Othos handles each one.
TYPES OF FRANCHISES & RETAIL WE SERVE
From QSR to retail chains — any multi-location business benefits
South Africa's franchise and retail sector is one of the most active in Africa — with over 850 franchise systems and thousands of independent retail chains. Any multi-location business where phone communication matters benefits from Othos Telecom.
WHY OTHOS
How Othos compares to what most SA franchise and retail networks use
Most franchise and retail networks run on separate Telkom lines at each location — disconnected systems with no visibility, no consistency and no brand control.
GETTING STARTED
Your entire franchise or retail network live — starting with one call
WHAT'S INCLUDED
Everything your franchise network needs in one plan
One monthly fee per location. No setup costs, no hardware, no hidden extras. Everything below is included from day one at every franchise location.
All locations on one Cloud PBX
Shared IVR — consistent across every location
Free inter-location calls — always
Head office dashboard — full network visibility
Call recording — POPIA compliant, per location
Mobile app — iOS & Android for all staff
Ring groups — per location, per department
Time conditions — business hours per location
Voicemail to email — per location
Number porting — we handle every location
New locations added in hours — no hardware
SA-based support team — not a call centre
WHAT SA BUSINESSES SAY ABOUT OTHOS
SA businesses that made the switch — and never looked back
Real feedback from real South African businesses on Google.
FAQ
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How quickly can a new franchisee be set up on Othos?
Can head office see call data for all franchise locations?
Are calls between franchise locations free?
What happens when a franchisee manager leaves and takes their mobile number?
Can the franchisor mandate Othos as the phone system for all franchisees?
One system. Every location. Full head office visibility. RocoMamas and Cash Crusaders already run on Othos — your network can too.
EXPLORE OTHOS CLOUD PBX FEATURES
