VOICEMAIL TO EMAIL
BENEFITS
Why voicemail to email changes how your team works
It sounds like a small feature. In practice it's one of the highest-impact changes you can make to how your team handles missed calls.
Never miss a message again
Voicemails land in your inbox the moment they're left. Whether you're in a meeting, travelling, or working remotely — you'll see it the same way you see any other email.
Forward to the right person
A voicemail for the sales team? Forward the email. One for accounts? One click. No transcribing, no playing it back over the phone — just forward the audio file directly.
Searchable message archive
Every voicemail is stored in your email inbox — searchable, sortable, and organised by sender and extension. Build a permanent record of every message your business has received.
Listen on any device
The voicemail arrives as an MP3 attachment — plays in Gmail, Outlook, Apple Mail or any email app on any device. No special software, no app to install, no login required.
Per-extension delivery
Each extension on your Othos PBX can route voicemails to a different email address — so Sales voicemails go to the sales team, Accounts voicemails go to accounts, and so on.
Instant notification
Because the voicemail arrives as an email, you get your normal email notification — on your phone, your watch, your laptop. No separate system to monitor, no messages left unheard.
HOW IT WORKS
From missed call to inbox in under a minute
Here's exactly what happens every time someone leaves a voicemail on your number.
USE CASES
Who benefits most from voicemail to email?
Any business with a phone system benefits — but these teams see the biggest difference.
Staff working from home or on the road don't have access to an office phone. Voicemail to email means they receive and action messages wherever they are, on whatever device they have.
Missed calls from prospects are high-value moments. Sales reps get voicemail emails on their mobiles and can call back within minutes — before the lead moves on to a competitor.
Route after-hours voicemails to a shared team inbox. First thing in the morning, the whole support team can see what came in overnight and prioritise callbacks immediately.
Each branch number routes voicemails to the relevant branch manager's inbox. Centralised oversight without anyone needing to phone into a system or log in to a portal.
Lawyers, accountants, consultants and healthcare practices can keep a clean email record of every client voicemail — searchable, archivable, and shareable with colleagues.
WHAT'S INCLUDED
Everything in your voicemail to email setup
Included as standard in every Othos Cloud PBX plan — no add-ons, no extra cost.
Automatic email delivery on every missed call
MP3 audio attachment — plays in any email client
Caller ID, timestamp and extension included in email
Per-extension routing to different email addresses
Custom voicemail greeting per extension
After-hours voicemail routing with time conditions
Works on all devices — mobile, desktop, tablet
Compatible with Gmail, Outlook and all major email clients
FAQ
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